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No. 10 - Visit Logs & Audit Trail

Every action recorded.

Every visit, action, and change is logged. As part of CQC compliance software, the full history of what happened, who did it, and when is securely recorded and searchable.

app.careesteem.co.uk/audit-trail
Year View ⌄ 1 Jan 2026 → 31 Dec 2026Visit Status ⌄Clients ⌄Runs ⌄Download
⚠ Action RequiredAfternoon
Margaret Ellis
26 Jun · Priya Nandall, Tom Whitaker
Run: Morning North
✓ CompletedMorning
Harold Benson
26 Jun · Priya Nandall
Run: Morning North
ME
Mrs Margaret Ellis
14 Orchard Row, PrestonFri 26 Jun 2026 · AfternoonRun: Morning North
⚠ Action Required
TO-DO’S
4/5
1 not completed
MEDICATION
7/8
1 incomplete
OPEN ALERTS
2
of 2 raised
EVIDENCE
3
photos attached

PLANNED TIME VS ACTUAL TIME

Planned window 15:00 – 17:00 · 120 min commissioned
94 minAVERAGE CARE TIME DELIVERED
14:4515:2015:5516:3017:05
PN Priya · 15:22 – 16:58
TW Tom · 15:30 – 17:02
Planned window Priya Nandall - actual Tom Whitaker - actual
PN Priya Nandall
CLOCK IN
15:22
CLOCK OUT
16:58
ACTUAL
1:36
vs 2:00 planned
VISIT NOTES 1
26 Jun 2026 · 17:05Arrived late - traffic on Ringway. Medication given as planned.
TW Tom Whitaker
CLOCK IN
15:30
CLOCK OUT
17:02
ACTUAL
1:32
vs 2:00 planned
VISIT NOTES 0
No visit notes from this carer.
⚠ Action RequiredAfternoon
Margaret Ellis
26 Jun · Priya N, Tom W
Run: Morning North
TO-DO’S
4/5
OPEN ALERTS
2
PN Priya Nandall
CLOCK IN
15:22
CLOCK OUT
16:58
ACTUAL
1:36
vs 2:00 planned
PER CARER
Priya Nandall
In 15:22 → Out 16:58
1:36 against a 2:00 plan
FLAGGED
⚠ Action Required
surfaced the moment the visit closed
EVERY ACTION
100%of visits logged, timestamped, kept
Fig. 10 - Visit Logs & Audit Trail inside Care Esteem.
Key benefits

What it does for your service

  • Every action is recorded with the person's full name, role, date and time - down to the second
  • Check-ins, notes, medication outcomes, incident records and plan edits all carry a complete trail
  • When an incident is created, edited and closed, each step is logged individually
  • During an inspection, hours of paper-chasing becomes a single click
How it works

From everyday care to inspection evidence

1Capture

Every interaction is timestamped against the person who made it.

2Attribute

Name, role, date and time are attached to each action.

3Trace

Follow any record's full lifecycle, including retrospective edits.

4Produce

Surface the complete history for inspectors in one click.

Business value

Why it matters at inspection

CQC ALIGNMENT

Demonstrates accurate, complete and contemporaneous records where accountability is clear and retrospective changes are transparent and justified.

RATED
GOOD
  • Full transparency
  • Accurate records
  • Investigation support
  • Historical tracking

Ready to see this in action?

Book a personalised Care Esteem demonstration and discover how your organisation can save time, improve compliance and deliver better care.