Webinar recording · Governance
Handling complaints and compliments well
Wed 11 December 2024 · 11:00 · 45 min · Danni, former CQC Inspector
Handling complaints and compliments well in domiciliary care: responding, recording, learning and showing improvement.
What the session covered
- Acknowledging and responding to complaints on time
- Recording and learning from complaints and compliments
- Escalation to the Local Government and Social Care Ombudsman
- What your complaints policy needs to include
Hosted by Danni, former CQC Inspector. A 45-minute session for registered managers and compliance leads at domiciliary care services, part of the quarterly webinar series from The Governance Hub. Every session is recorded and added to the Policy Hub dashboard.
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