The full policy suite for domiciliary care providersWritten by a former CQC Inspector£99 + VAT a month, whole service
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What’s included

Every policy a domiciliary care provider needs. Written, maintained, delivered.

The full suite of domiciliary care policies and procedures, written by a former CQC Inspector and kept up to date as guidance changes. Delivered through the Policy Hub portal and the Carer App, with read records and knowledge checks.

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Six categories

Grouped the way inspectors think.

Safeguarding

Adults and children, whistleblowing, mental capacity and duty of candour.

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Care delivery

Care planning, consent, dignity, missed visits, dementia and end of life care.

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Clinical and medication

Medicines management, MAR, PRN, infection control, falls and delegated tasks.

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Health and safety

Lone working, moving and handling, risk in the home, fire and COSHH.

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Governance

Quality assurance, complaints, CQC notifications, GDPR, records and audit.

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Employment and HR

Safer recruitment, DBS, induction, supervision, conduct and absence.

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Why Policy Hub

Three things an inspector asks. Three answers.

01Is it current?Maintained as guidance changesEvery revision carries a version number and a change note. Superseded versions stay in the history.
02Have staff read it?Read records against versionsA tap in the Carer App records who read what and when. One click pushes an updated policy back out.
03Did they understand it?Knowledge checksShort questions confirm the policy was understood, and show you where to focus supervision.
Inspection readiness

Policies that support all five key questions.

Q1SafeSafeguarding, medicines, infection control and lone working.Q2EffectiveConsent, capacity, induction, competency, with knowledge checks.Q3CaringDignity, person-centred planning, end of life care.Q4ResponsiveComplaints, missed visits, care plan review, revised as guidance moves.Q5Well-ledGovernance, audit, CQC notifications and the audit trail.

CQC does not approve, endorse or accredit any policy provider, including Policy Hub. The suite supports inspection readiness; responsibility for your service remains yours.

The Carer App

Read, understand, confirm.

01Policy lands in the appNo separate login, no portal URL to remember.
03Understanding comes before confirmationCarers must complete the knowledge check correctly before they can confirm the policy.
KINDRED HOME CARE (ELMBURY) AR
Hello, Aisha
38% Your progress3 of 8 complete · 5 still to do
TO DO
Medicines Management PolicyTo read
Clinical · v1.1 · 9 min read
Moving and Handling PolicyTo read
Health & Safety · v1.1 · 6 min read
Missed and Late Visit PolicyUpdated - read again
Service Delivery · v1.1 · 5 min read
Whistleblowing PolicyTo read
Governance · v1.1 · 4 min read
Lone Working PolicyQuiz to pass
Health & Safety · v1.1 · 5 min read
50%
COMPLETED
Safeguarding Adults PolicyPassed 15 Aug 2026 · v1.1✓
Policies 3Alerts Profile
02They read and confirmTimestamped, against the exact version they saw.
04You push updates back outOne click re-issues a revised policy for reacknowledgement.

The complete suite, from £99 + VAT a month.

Start today, or see it first on a twenty-minute walkthrough.

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Policy Hub is a documentation and governance tool. It supports CQC compliance and inspection readiness, but it is not a substitute for your own professional judgement or your legal and regulatory responsibilities as a registered provider. Care Esteem is not affiliated with, endorsed by, accredited or certified by the Care Quality Commission.

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